FAQ's

Q. My operating system is Windows Vista (Windows 7, etc.), and I am wondering if Chester Creek Products will work?

A. Yes, Chester Creek keyboards and mice are compatible with Windows operating systems.

Q. I purchased a VisionBoard and am having trouble getting it to work with my MAC. Do I need to download a driver?

A. No, you do not need a driver. Following are some instructions to assist you:

1. Plug your Chester Creek keyboard into your Mac.
2. Click "Continue" when the Keyboard Assistant pops up telling you that the keyboard is unrecognized.
3. Follow the screen prompts:
   • Press the key to the right of the Shift Key on the Left side of the keyboard. On the VisionBoard2 or KinderBoard keyboard, this is the "Z" key. Note – you need to press the Z key on your Chester Creek keyboard (not on your MAC keyboard).
   • Press the key to the Left of the Shift key on the Right side of the keyboard. On the VisionBoard2 or KinderBoard keyboard, this is the "/?" key. Note – you need to press the /? key on your Chester Creek keyboard (not on your MAC keyboard). Although the standard VisionBoard does not have a Shift Key on the Right side of the keyboard, the "/?" key should still be pressed.
   • Click "DONE" on the "Conclusion" screen.

Your VisionBoard2 or KinderBoard keyboard should now function properly. Note – Print Screen, and Insert, will not function. Home and End will function more or less like Page Up and Page Down. The Alt key should function like the MAC Option Key.

If the Keyboard Assistant does not appear when you plug the keyboard in (and the keyboard does not work), complete the following steps:

1. Go to System Preferences,
2. Double-click Keyboard and Mouse
3. Select "Change Keyboard Type". This will bring up the Keyboard Assistant, and you can proceed through the instructions noted above.

Q. I am shopping for my grandchildren, and I am concerned about the lead-in-toys scare. Are your children's products safe?

A. Yes, all Chester Creek keyboards and mice are RoHS Compliant. In addition, all Chester Creek children's products have been tested to CPSIA requirements. This means that they meet stringent regulation of lead, mercury, cadmium, and a variety of other hazardous substances. Please refer to our environmental statement for more details.

Q. I purchased an adapter so that I could use one of your keyboards with my computer, and it is still not working. Is the keyboard defective?

A. No, your keyboard is fine. In order to use a PS/2 keyboard with a USB computer, you need a converter (NOT an adapter). A converter actually includes a computer chip inside of the device, while an adapter does not. You can purchase a converter locally, or you can order one online.

Q. I am looking for a German keyboard. Does Chester Creek manufacture keyboards in other language-specific formats?

A. Yes, Chester Creek manufactures a variety of country-specific large-key keyboards. See our page with links to our international distributors.

Q. Will the Tiny Mouse work with my laptop?

A. Yes, Chester Creek Tiny Mice will work with any computer that has an available USB or PS2 port. Plus the Tiny Mouse makes the perfectly-sized traveling companion.

Q. I sometimes have difficulty pressing a key only once.  Is there anything I can do that would help?

A. Yes there is.  Please see this tutorial for PCs on Microsoft's web site: Filter Keys
or this information for MAC OSX at Apple: Accessability

Q. I have a PC and there is no "Print Screen" key on my VisionBoard/KinderBoard/MyBoard, what can I do?

A. There are a variety of free screen capture utilities available on the internet that are far more robust than the Print Screen key on a PC keyboard.  Most of these let you designate a key or sequence of keys to perform several types of screen capture.  Two that we have found are: ScreenHunter 5 and MWSnap but there are several more available to suit your needs.